Associate, Support Specialist
Company: Capital One
Location: Plano
Posted on: October 29, 2024
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Job Description:
Plano 1 (31061), United States of America, Plano, Texas
Associate, Support Specialist This role will provide onsite
customer support for a geographically dispersed enterprise
workforce. Responsible for providing technology support operations
including, but not limited to, end user support, IT incident
Management, change management, problem management, knowledge
management, endpoint management, and business controls. This
position will require excellent customer service and quick decision
making skills to identify and resolve internal user's technical
issues with a heavy focus on laptop support with an even mix of
Windows PC---s, Macs, and Mobile Devices. This role requires a
focus on execution, accountability, and results to improve the end
user experience while driving operational efficiencies. The ideal
candidate will have strong verbal and written communication skills,
effectively manage up, and collaborate well with immediate peers.
Basic Qualifications: High School Diploma, GED, or equivalent
certification At least 1 year of Technical Operations experience At
least 1 year of experience with IT systems and infrastructure At
least 1 year of experience with desktop platforms and operating
systems At least 1 year of with incident management and reporting
tools Preferred Qualifications: Bachelor---s Degree in Business,
Information Systems, Computer Science At least 1 year of experience
with defining, implementing, and leveraging process (change,
incident, problem) management functions ITIL Certification At least
1 year experience with ServiceNow At this time, Capital One will
not sponsor a new applicant for employment authorization, or offer
any immigration related support for this position (i.e. H1B, F-1
OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work
authorization). Capital One offers a comprehensive, competitive,
and inclusive set of health, financial and other benefits that
support your total well-being. Learn more at the Capital One
Careers website . Eligibility varies based on full or part-time
status, exempt or non-exempt status, and management level. This
role is expected to accept applications for a minimum of 5 business
days. No agencies please. Capital One is an equal opportunity
employer committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City---s Fair Chance Act; Philadelphia---s Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodationcapitalone.com . All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations. For technical
support or questions about Capital One's recruiting process, please
send an email to Careerscapitalone.com Capital One does not
provide, endorse nor guarantee and is not liable for third-party
products, services, educational tools or other information
available through this site. Capital One Financial is made up of
several different entities. Please note that any position posted in
Canada is for Capital One Canada, any position posted in the United
Kingdom is for Capital One Europe and any position posted in the
Philippines is for Capital One Philippines Service Corp.
(COPSSC).
Keywords: Capital One, Garland , Associate, Support Specialist, Other , Plano, Texas
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