Store-In-Store Manager
Company: T-Mobile
Location: Tyler
Posted on: November 1, 2024
|
|
|
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Job Overview
The Store-in-Store Manager is an integral part of the Retail Team
responsible for bringing the T-Mobile brand to life within
Store-in-Store partner locations, where active customer engagement
is crucial for success. They
lead a team of Mobile Experts, Store-in-Store who create energy and
excitement around our products and services. They are obsessed with
the connected world and thrive in a high-traffic environment, where
technology innovations, customer needs and the Retail experience
are continuously evolving. The Store-in-Store Manager leads the
sales team to excel at building and deepening relationships with
customers through meaningful interactions. They Do it the Right Way
and are skilled at identifying customer needs and are passionate
about educating, demonstrating, and recommending solutions to
provide exceptional customer experiences while meeting performance
goals and objectives.Job Responsibilities:
* Responsible for infusing every Mobile Expert, Store-in-Store with
a passion for its customers by
thoroughly orienting and grounding them to a standard of Loving Our
Customers.
* Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used
in development, training & coaching conversations.
* Effectively manage customer flow/wait time. Keep current on
products, services and promotions.
* Create competitive best practices amongst the Mobile Expert team
while being Customer obsessed,
passionate, friendly, and engaging with customers. Coach Mobile
Experts to match the pace of the customer, connect on a
personal level, build rapport, trust, and loyalty with every
interaction, and to becommitted to providing exceptional
service, and to exceeding customer expectations.
* Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and
store communications. Deliver financial results based on key
performance indicators. Identify ways to
manage and control store expenses. Manage discounting and
credits.
* Responsible for overall customer experience, sales, labor,
service, growth, and revenue.
* Shares feedback to improve sales, performance, customer
experience, and T-Mobile's standard
operating procedures.
* Lead store operations, opening/closing procedures.
* Supervises sales team, including one-on-one coaching, syncs,
on-going feedback, recruiting, development, performance management,
and scheduling.
* Lead by example, staying up to date on the latest products,
services, training, and leadership best
practices to remain an expert resource to the team. Interact
directly with Mobile Experts to ensure they
meet and/or exceed defined, monthly success measurements completing
assigned training on time.
* Assist in maintaining the quality of the overall store-in-store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices
current. Assist in the execution of Retail Methods &
Procedures.
* Proactively engages with a broad range of customers in a highly
visible and energetic retail
environment. Make customers feel comfortable and welcomed into the
T-Mobile environment while educating them about our procucts and
services. You will ensure customer satisfaction by providing
best-in-class customer experience by building loyalty.
* Consistently leverage digital tools during customer interactions
and the onboarding process. Identify customer needs and use
solution-based selling techniques to fully demonstrate the value of
T-Mobile products and services. By recommending wireless solutions,
you will deepen relationships with customers and ensure their
satisfactions.
* Complete training on the T-Mobile Store-in-Store experience, new
skills, products and processes, and knowledge of systems and
reference resources. Continuously learn and improve your skills to
provide the best possible experience to our customers.
* Follow-up with customers, build and grow a sales funnel and book
of business in accordance with T-Mobile's policies and procedures
for keeping customer data safe and secure.
* This position requires Store-in-Store Manager to be on-site,
engaging with customers in sales and service transactions.
* Build strong relationships with Store-in-Store partner leadership
for a mutual partnership to success.
* Create lasting partnership with Store-in-Store partner sales
teams in nearby departments to drive successful customer outcomes
and referrals.
Education:
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range: $62,400 - $112,600, inclusive of
target incentivesBase Pay Range: $46,800 - $84,450The pay range
above is the general base pay range for a successful candidate in
this role. The successful candidate's actual pay will be based on
various factors, such as work location, qualifications, and
experience, so the actual starting pay will vary within this range.
To find the pay range for this role based on hiring location,
https://paylookup.t-mobile.com/paylookup?reqID=REQ294164¶dox=1At
T-Mobile, employees in regular, non-temporary Retail and Business
Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Garland , Store-In-Store Manager, IT / Software / Systems , Tyler, Texas
|
Click
here to apply!
|
