Client Success Manager
Company: Gartner
Location: Irving
Posted on: October 16, 2024
Job Description:
About the role:The Client Success team follows a Client for Life
Philosophy, and individuals in this role ensure that every Gartner
client receives value far exceeding their investment. Associates
seek to understand and surface client's business priorities,
breakdown challenges, and identify the most effective ways to
support the client in making the right decisions for their
business. They are responsible for onboarding clients, proving the
concept of Gartner services, and stimulating client engagement of
products that are used by large client teams.What you will do:
- Build, develop and manage relationships with a variety of
clients ranging from senior C-levels to more junior client
professions across various business functions ensuring they are
successful in the utilization of their Gartner subscription,
resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and
communicate value to decision makers
- Facilitate client calls, understand client priorities, and
recommend a program of action that drives high value and return of
investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome
obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into
performance and key client engagement metricsWhat you will need:
- 3+ years relevant professional and/or internship
experience
- Proven track record of success fueled by a passion for
delighting clients
- Strong communication, collaboration, prioritization, critical
thinking, and influencing skills
- Bachelor's degree preferred#LI-ES4Who are we?At Gartner, Inc.
(NYSE:IT), we guide the leaders who shape the world.Our mission
relies on expert analysis and bold ideas to deliver actionable,
objective insight, helping enterprise leaders and their teams
succeed with their mission-critical priorities.Since our founding
in 1979, we've grown to more than 20,000 associates globally who
support -15,000 client enterprises in -90 countries and
territories. We do important, interesting and substantive work that
matters. That's why we hire associates with the intellectual
curiosity, energy and drive to want to make a difference. The bar
is unapologetically high. So is the impact you can have here.What
makes Gartner a great place to work?Our sustained success creates
limitless opportunities for you to grow professionally and flourish
personally. We have a vast, virtually untapped market potential
ahead of us, providing you with an exciting trajectory long into
the future. How far you go is driven by your passion and
performance.We hire remarkable people who collaborate and win as a
team. Together, our singular, unifying goal is to deliver results
for our clients.Our teams are inclusive and composed of individuals
from different geographies, cultures, religions, ethnicities,
races, genders, sexual orientations, abilities and generations.We
invest in great leaders who bring out the best in you and the
company, enabling us to multiply our impact and results. This is
why, year after year, we are recognized worldwide as a .What do we
offer?Gartner offers world-class benefits, highly competitive
compensation and disproportionate rewards for top performers.In our
hybrid work environment, we provide the flexibility and support for
you to thrive - working virtually when it's productive to do so and
getting together with colleagues in a vibrant community that is
purposeful, engaging and inspiring.Ready to grow your career with
Gartner? Join us.Gartner believes in fair and equitable pay. A
reasonable estimate of the base salary range for this role is
68,800 USD - 98,000 USD. Please note that actual salaries may vary
within the range, or be above or below the range, based on factors
including, but not limited to, education, training, experience,
professional achievement, business need, and location. In addition
to base salary, employees will participate in either an annual
bonus plan based on company and individual performance, or a
role-based, uncapped sales incentive plan. Our talent acquisition
team will provide the specific opportunity on our bonus or
incentive programs to eligible candidates. We also offer market
leading benefit programs including generous PTO, a 401k match up to
$7,200 per year, the opportunity to purchase company stock at a
discount, and more.The policy of Gartner is to provide equal
employment opportunities to all applicants and employees without
regard to race, color, creed, religion, sex, sexual orientation,
gender identity, marital status, citizenship status, age, national
origin, ancestry, disability, veteran status, or any other legally
protected status and to affirmatively seek to advance the
principles of equal employment opportunity.Gartner is committed to
being an Equal Opportunity Employer and offers opportunities to all
job seekers, including job seekers with disabilities. If you are a
qualified individual with a disability or a disabled veteran, you
may request a reasonable accommodation if you are unable or limited
in your ability to use or access the Company's career webpage as a
result of your disability. You may request reasonable
accommodations by calling Human Resources at +1 (203) 964-0096 or
by sending an email to.Job Requisition ID:83402By submitting your
information and application, you confirm that you have read and
agree to the country or regional recruitment notice linked below
applicable to your place of residence.Gartner Applicant Privacy
Link: https://jobs.gartner.com/applicant-privacy-policyFor
efficient navigation through the application, please only use the
back button within the application, not the back arrow within your
browser.
Keywords: Gartner, Garland , Client Success Manager, Executive , Irving, Texas
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